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Software Bug Found in FSL 2.30

January 20, 2010 · Print This Article

A very patient FSL user helped us discover a bug in the FSL software that can be fairly easy to work-around, and should be pretty rare.

The Problem: 3d Symbols Not Installed

An IT admin installs the FSL software while logged in with Administrative rights, then the user logged on without those rights. Once the user starts their CAD system and launches the FSL, he or she cannot place a 3d symbol, and gets a “3d Symbols not installed” error when attempting to swap to 3d.

The Solution

Logged in as the user (this may require elevated permissions to be granted temporaroly), perform the following steps:

  1. Click Start -> Run -> Type regedit -> Click OK.
  2. Browse the left-pane to HKEY_CURRENT USER -> Software -> Steelcase -> STLCFSL -> Ecats.
  3. In the right-pane of the Ecats node, right-click and choose New -> String Value.
  4. Type All_3d as the name -> Double-click the new key and enter 1 as the Value Data.
  5. Exit the registry -> re-launch the CAD system, and try to place a 3d symbol again.

We are tracking this bug and it will be fixed in the next release of the software.

Written by Luke · Filed Under Known Issues 
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Comments

2 Responses to “Software Bug Found in FSL 2.30”

  1. Nor Ramli on September 22nd, 2011 3:02 am

    Why when converting my 2D to 3D symbols , they turned to be all over the place. The elevation height and locations are wrong. They not match the 2D symbols I have created.

  2. Nor Ramli on September 22nd, 2011 3:04 am

    I did above solution but it is still give the same result.

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