Steelcase Furniture Symbol Library (FSL) Technical Support » Tips & Tricks

April 2011 Content Update

Nicole — Mon, 18 Apr 2011 15:39:17 +0000

CH1: Made corrections to existing FE Series graphics and Dimension changes to Answer COH Trims (See TSA)

CH2: Made corrections to existing Ultra Lux graphics.

CLA: Made corrections to EMU Cross Table symbols.

CLT: Made corrections to EMU Cross Table symbols (See CLA) and added casters to Runner Table symbols.

DET: Corrected Keyboard Mechanisms with multiple mousing pads.

DOD: Created unique symbols for Universal Storage components (See SCF).

KS1: Made corrections to existing FE Series graphics (See CH1)

MA1: Made dimension changes to Emerge symbols, Made corrections to existing FE Series (See CH1)and FrameOne, and Made layer changes to Manifesto.

ME1: See CH1 and MA1

SCA: Created unique symbols for Universal Storage components (See SCF).

SCB: Created unique symbols for Universal Storage components (See SCF) and Tagged 2d Unison symbols (See SWU).

SCD: Created unique symbols for Universal Storage components (See SCF).

SCF: Created unique symbols for Universal Storage components and Tagged 2d Unison symbols (See SWU).

SCK: Created unique symbols for Universal Storage components (See SCF), Tagged 2d Context symbols, and updated 3d Context symbols.

SCN: Corrected Keyboard Mechanisms with multiple mousing pads (See DET).

SCW: Corrected edges on Impact Bridge symbols.

SCZ: Made corrections to Montage Trim symbols and Receptacles symbols. Created unique symbols for Universal Storage components (See SCF) and Tagged 2d Unison symbols (See SWU).

SFM: Made corrections to Table Cantilevers.

SPS: Tagged 2d Context symbols (See SCK)

ST1: Made corrections to Groupwork Marker Tray tags and Corrected graphics for Payback Bridge symbols.

STI: Corrected insertion points on Privacy Wall Doors

SWE: Corrected handing on EE6 T-Shaped End Panels and Dimensions on P-Tops.

SWF: Corrected sizes of Single Shelf Skin symbols.

SWU: Tagged 2d Unison symbols.

TSA: Made dimension corrections to COH Trim symbols, Added nodes to Power Kits for receptacles, Corrected insertion points on Receptacles, and Made Corrections to Utility Poles. Created unique symbols for Universal Storage components (See SCF) and Tagged 2d Unison symbols (See SWU).

Release Totals: 338 new symbols and 5374 changed symbols.

Revit Models now available!

admin — Wed, 02 Jun 2010 19:58:34 +0000

We’ve heard your requests for Revit content, and today several families of Steelcase, Nurture, and Turnstone products went live on Steelcase.com!

Send any feedback or requests to revit@steelcase.com, and enjoy!

Pro tip: Turn on Automatic Updates

Luke — Fri, 19 Feb 2010 19:32:45 +0000

Did you know you can receive the latest graphics and data from Steelcase automatically in the FSL software? Just follow these steps:

Click Steelcase FSL -> Options
Check the “Automatically check for data updates” box
Choose Daily, Weekly, or Monthly (we release updates monthly, but weekly will ensure you don’t miss it by a day)

Firewall or Connection Issues

Luke — Tue, 02 Feb 2010 22:24:08 +0000

Problem

Our application connects to the internet to download symbols, catalog data, and preview images. We often get support calls regarding connection issues, and this post will attempt to relay all the information your IT support may need to know to help our application work on your network.

In the 2.30 version, we abandoned our FTP site and are now strictly using http calls on port 80 to access our files. This has already reduced the number of issues, but not eliminated them entirely.

What the FSL Connects To

The FSL (as of the date of this posting) downloads the following file types (which will need to be allowed if certain file types are blocked)

Access Database (MDB)
XML
ZIP
JPG (access real-time while using the application)

All of these files are retrieved from our server located at fslcdn.steelcase.com.

Troubleshooting

If you are experiencing connection issues, please try the following steps:

Make sure you can ping our server (fslcdn.steelcase.com)
Is traffic to our server allowed on port 80 for the file types listed above?
Is a proxy server involved?

You can also try the infamous uninstall / reinstall of the FSL software to see if that makes things behave better.

64-bit Support

Luke — Thu, 21 Jan 2010 15:56:10 +0000

***UPDATE: 64-bit platforms are now officially supported by the FSL.

We are hearing a lot of requests for 64-bit support in the FSL software, and the current version of the software (v2.30) unfortunately does not support any 64-bit platforms.

There are many reasons we have not moved to support 64-bit yet, but the main one is that we will basically be supporting 2 applications, since our software developers will have to split the application into 2 versions. We simply do not have the resources to add this platform at this time.

Please continue to send your requests to fsl@steelcase.com, and they will will help management justify allocation of resources to this upgrade.

Great, so what can I do until then?

We realize that the FSL application is the easiest way to find Steelcase furniture symbols and the only way to take-offs for specification, pricing, and ordering. However, we do offer some other options for getting to our symbols that may help until we can support 64-bit platforms.

Planning Ideas

We offer a great library of thought-starter application on Steelcase.com, which we call Planning Ideas.

Symbol-at-a-time on Steelcase.com

We offer individual 2d and 3d symbols for many of our products on Steelcase.com. For example check out the Furniture Symbols link on the Leap product page.

Sketchup

SketchUp will run on 64-bit versions of Windows, but it will run as a 32bit application. If you are a Sketchup user, you can download many of our newer products and many of our chair models from the Google SketchUp 3d Warehouse.

Windows XP Mode in Windows 7 64-bit

For the techies out there, there is a way to make Windows 7 64-bit run a virtual Windows XP machine. This will allow you to install a 32-bit version of AutoCAD (assuming you have a license for it) to this virtual machine, install the FSL to that version of AutoCAD, and run both applications virtually within Windows 7.

This has been tested and it works.

Autodesk Upgrade Sale

admin — Tue, 29 Dec 2009 16:59:26 +0000

Autodesk is offering discounted upgrade pricing for its products until January 15, 2010. Unfortunately, this also means the 2007 line of products will be retired in March as the 2011 product line is introduced.

The FSL software usually lags these drops and adds by about 6 months, but we do try to keep in sync with Autodesk’s support cycle.

Have you seen Planning Ideas?

admin — Mon, 23 Nov 2009 19:55:06 +0000

Have you seen our growing collection of Planning Ideas on Steelcase.com? Check them out – there are nearly 1000 pre-configured furniture layouts that can give you a jump on your space-planning projects!

There are 2d and 3d DWG files available for each typical that can be used in the FSL software for take-offs and reports, as well as Sketchup and PDF versions.

Uninstall Procedure

admin — Thu, 05 Nov 2009 21:47:33 +0000

Our software can be uninstalled from the Control Panel -> Add or Remove Programs dialog. This is often required for troubleshooting by our tech support team, so we also wanted to document what happens during uninstall for the various versions of the software.

Web Version

The web-download version of our application leaves all symbols and hierarchy files on your local hard drive to decrease the time it takes to quickly uninstall / reinstall / update the FSL software.

DVD Version

The DVD uninstaller removes the symbols and hierarchy files, because it has the capability to reload them from the disc. It will leave any updated zip files you have downloaded via the “Update Now” function.

Network Installs

The master network install has the ability to remove symbols and hierarchy files, but the client install does not.

Cleanup

If you want to clean up your hard drive thoroughly after an FSL uninstall, delete all the contents of the C:\Documents and Settings\All Users\Application Data\SteelcaseFSL\ folder.